But don't get trigger-happy about answering everything immediately. Brian Funicelli (Senior Community Manager)ġ. The comments you click away from will still be there when you return to them a few hours later. Managing your time will keep your mind fresh and keep you from using the same stale voice when you interact with users. Spread your efforts out evenly across all the channels and platforms you manage, even if you’re only halfway through responding to the comments you’ve received on a successful Facebook post. Manage Your Time! It’s easy to get caught up trying to answer dozens of retweets on a highly engaging tweet, but there’s no need to let one post, one channel, or one platform take up all your time. Ask questions and show interest, and you’ll establish a connection with your user base. While it’s important to stay respectful and professional, you can do so without sounding like a robot. Keep your language conversational, as if you were standing face-to-face with the user you’re interacting with. Act like a human being when interacting with other users. People on the internet can tell if certain messages or responses are automated, and that’s a turn-off. Be Human! Feel free to add a little “personality” to your responses. ![]() ![]() While it's important to stay on top of incoming messages (especially with larger brands), it's better to wait and make sure you're sending an accurate, appropriate message to a user. I make a habit of waiting 60 seconds before clicking "Send" on a comment, reply, or message, even if I'm confident that it's appropriate to share.
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